Hardware Replacement

We specialize in prompt hardware swaps to minimize downtime and maintain your IT infrastructure.

Cabling Solutions

Expert cabling installation and maintenance to guarantee connectivity and performance.

Remote Troubleshooting

Guided diagnostics and support that swiftly resolve your IT challenges remotely.

Break/Fix Support
Fast, reliable on-site break/fix support for data center and colocation environments. We act as your local hands to diagnose issues, replace failed components, and restore service while coordinating with your NOC, vendors, or OEMs.

Included services:
– Hardware replacement for servers, storage, and network equipment
– Disk replacement (HDD, SSD, NVMe)
– Component replacement (CPU, RAM, PSU, PDU, fans, NICs, HBAs, GPUs)
– Hot-swap and cold-swap procedures
– Physical diagnostics and visual inspections
– Power cycling, reseating, and basic recovery actions
– LED status verification and console access assistance
– Support during reprovisioning or rebuilds
– Sev-based and SLA-sensitive response support (subject to availability)
– Before-and-after photos and completion reports

Receiving and Shipment Handling
We receive and manage your shipments so you don’t have to be on-site.

Included services:
– Receiving IT equipment, spare parts, and tools
– Courier and colocation dock coordination
– Visual inspection upon arrival (damage, seal, part verification)

RMA Handling & Vendor Returns
We manage the entire RMA process from removal to return shipment.

Included services:
– OEM and vendor RMA processing
– Packing, Labeling, and shipment preparation
– Return tracking and confirmation
– Status updates and proof-of-shipment documentation

Secure Disposal of Data-Bearing Devices | IT Asset & Hardware Disposal
Sensitive media and end-of-life equipment removed and handled responsibly with compliance in mind.

Included services:
– HDD, SSD, NVMe, tape, and flash media disposal
– Servers, network gear, storage, and peripherals
– Certified data destruction via approved partners
– Disposal reports and asset lists (optional)
– Certificate of Destruction (CoD)
– Chain-of-custody documentation

Data Hall Cleanup & Decommissioning Support
We help restore and prepare data hall space efficiently.

Included services:
– Removal of decommissioned servers and racks
– Cable and material cleanup
– Rack and space preparation for redeployment
– Support for refresh, migration, or exit projects

Inventory & Asset Management
Accurate tracking and documentation you can rely on.

Included services:
– Asset tagging and serial number capture
– Photo documentation (before and after work)
– Inventory reconciliation
– Rack labeling and basic elevation updates

Additional Remote Hands Services

– Server installations, removal, and relocation
– Cable tracing, labeling, and basic remediation
– Power cycling and console access
– Visual inspections and site surveys
– Rack audits and compliance checks
– Vendor escort and scheduled after-hours support